Aviation companies ramp up digital tech investments
Airports and airlines are ramping up their investment in technology to digitalise their operations and speed up the passenger journey by offering more self-service options to meet demands of swift recovery in the sector, a report said.
SITA’s 2022 Air Transport IT Insights report reveals that with the post-pandemic recovery CIOs want to ensure operations are as agile and resilient as they are efficient, with IT solutions seen as central to their success.
The industry’s IT spend is projected to continue its steady year-on-year growth trend since 2020 to support this push for digitalization, with a full 96 per cent of airlines and 93 per cent of airports expecting their IT spend to stay the same or increase in 2023 compared to 2022. Last year airline and airport IT spend rose to an estimated $37 billion and $6.8 billion respectively.
David Lavorel, CEO, SITA, said: “Air travel has recovered faster from the pandemic than anyone in the industry had initially expected, particularly in Europe and the US. While the recovery is welcome, airports and airlines have found themselves on the back foot with staff and resource shortages. This has put strain on operations, resulting in an increased risk of congestion, delays, cancellations and mishandled baggage. Digitalization is seen as key to addressing these challenges, providing more scalability and flexibility.”