Car rental company The Hertz Corporation has rolled out its new protocol for rental car maintenance and cleanliness, Hertz Certified Clean & Safe, at its major airport locations across Europe.
Through this programme the company shares with customers each step taken to prepare every car, certify that it is clean and safe before its rental. Once the vehicle is prepared and verified, a card with a 36-point checklist is signed by the representative and placed on the vehicle’s steering column for the customer’s reassurance. “At Hertz we are committed to ensuring our vehicles are clean and safe before each rental,” said Michel Taride, group president, Hertz International. “Our Certified Clean and Safe programme is one of the steps we are taking to share our internal processes with our customers, providing them with an extra sense of security. Finding a card that certifies the 36-point cleaning and inspection process the car has undergone prior to being rented is certainly very reassuring for our customers.” At Hertz’s participating locations there is a dedicated maintenance and cleaning area where vehicle inspections are conducted. Before each vehicle is driven away, it must undergo a 36-point checklist, which includes: Certified Clean: Door panels/pockets; Dashboard and steering; Seats, front and back; Glove compartment; Windows, in and out; Mirrors, in and out; Cup holders; Console; Odours; Exterior. Certified Safe: Windshield and wipers; Spare tyre/tools; Owner’s manual available; Lights, in and out; No warning lights; Tyres and tread; AC/heater; Seat belts; Antenna; Fuel. The programme was previously implemented in a large number of airport and suburban locations in the US, where it received high remarks from both employees and customers on its transparency. Following its launch in Europe, the protocol has now become international, the company said. – TradeArabia News Service
Travel, Tourism & Hospitality
Hertz launches maintenance certification programme in Europe
